Operations management : improving customer service
by
 
Schonberger, Richard.

Title
: 
Operations management : improving customer service

Author
: 
Schonberger, Richard.

ISBN
: 
9780256098815
 
9780256082401

Personal Author
: 
Schonberger, Richard.

Edition
: 
4th ed., International student ed.

Publication Information
: 
Homewood, IL : Irwin, ©1991.

Physical Description
: 
xvii, 926 pages : illustrations ; 23 cm

Contents
: 
Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.

Subject Term
: 
Production management.
 
Administración de la producción.

Added Author
: 
Knod, Edward M.

Electronic Access
: 
Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF


LibraryMaterial TypeItem BarcodeShelf NumberCopy
VC Durban NorthGeneral Books000020874658.5 SCH1