Book divided into five parts. Part 1 introduces major issues of business and professional communication. Part 2 focuses on basic communication. Part 3 begins an exploration of communication contexts. Part 4 shows the changes and adaptations that occur in a group communication context, the specific challenges of problem- solving meetings and methods of negotiation and conflict management. Part 5 presents a thorough examination of presentational speaking. The appendix addresses the emerging communication issues raised by diversity in the workplace and provides the reader with a basis for thinking about how cultural differences affect business communication.