1. Service makes the difference -- 2. The travel and tourism industry -- 3. Exploring hospitality careers -- 4. Understanding the restaurant industry -- 5. Restaurant organization and management -- 6. Understanding the world of hotels -- 7. Hotel organization -- 8. Club management -- 9. An introduction to the meetings industry -- 10. Floating resorts: the cruise line business -- 11. Gaming and casino hotels -- 12. Managing and leading hospitality enterprises -- 13. Managing human resources -- 14. Marketing hospitality -- 15. How management companies manage hotels -- 16. Franchising is big business -- 17. Ethics in hospitality management.