Preface -- Acknowledgments -- About the author -- The global management environment -- Management and its history -- The environment : culture, ethics, and social responsibility -- Managing diversity in a global environment -- Planning -- Creative problem solving and decision making -- Strategic and operational planning -- Managing change, innovation, and entrepreneurship -- Organizing -- Organizing and delegating work -- Managing team work -- Human resources management -- Appendix: career management and networking -- Leading -- Organizational behavior : power, politics, conflict, and stress -- Motivating for high performance -- Leading with influence -- Communication and information technology -- Controlling -- Managing control systems, finances, and people -- Operations, quality, and productivity -- Glossary -- Endnotes -- Author index -- Subject index -- Company index.