Always get on with the person with the money -- Do something straight away, and fix mistakes now -- Realistically accept where you are now, and agree where you want to be -- Behave as you expect staff to behave -- When put in charge, take charge -- Do the right thing -- Constantly challenge everything, and ask any and every question -- Devolve responsibility and accountability -- Do whatever you have to do to deliver what you said you would deliver -- Always ask, at all levels, 'How would this sound in court?'