Pt. ONE: AN OVERVIEW OF MANAGEMENT. 1: Introduction to organizations and management -- 2: The nature of management -- 3: The development of management thought -- pt. TWO: PLANNING FOR A DYNAMIC ENVIRONMENT. 4: The environment of business -- 5: Ethics and corporate social responsibility -- 6: Planning and strategy formulation -- 7: Fundamentals of decision-making -- 8: Planning and decision aids -- pt. THREE: ORGANIZING. 9: Organizational structure and design -- 10: Organizational change and learning -- pt. FOUR: LEADING. 11: Motivating for performance -- 12: The nature of leadership -- Organizational communication -- 14: Groups and teams in organizations -- 15: Organizational cultures and workforce diversity -- pt. FIVE: CONTROLLING. 16: Controlling in organizations -- 17: Contemporary issues in management.