General introduction to organization development -- The nature of planned change -- The organization development practitioner -- Entering and contracting -- Diagnosing organizations -- Diagnosing groups and jobs -- Collecting and analyzing diagnostic information -- Feeding back diagnostic information -- Designing interventions -- Leading and managing change -- Evaluating and institutionalizing organization development interventions -- Individual, interpersonal, and group process approaches -- Organization process approaches -- Restructuring organization -- Employee involvement -- Work design -- Performance management -- Developing and assisting members -- Competitive and collaborative strategies -- Organization transformation -- Organization development in global settings -- Organization development in nonindustrial settings health care, family businesses, school systems, and the public sector -- Future direction in organization development -- Glossary.