Communication in the workplace -- Adaptation and the selection of words -- Construction of clear sentences and paragraphs -- Writing for effect -- Directness in good news and neutral situations -- Indirectness in bad-news messages -- Indirectness in persuasion and sales messages -- Pattern viriations in collections, memorandums and email -- Straategies in the job-search process -- Basics of report writing -- Report structure: the shorter forms -- Long, formal reports -- Graphics -- Informal oral communication -- Public speaking and oral reporting -- Technology-enabled communication -- Techniques of cross-cultural communication -- Correctness of communication -- Business research methods.