The programme and project environment -- Change: programmes and projects -- Change and the programme and project manager -- Projects and sub-projects -- Why programme management? -- What is programme management? -- What is project management? -- Why is programme management different from project management? -- What is different about programme and project management? -- How are programmes and projects derived? -- The dynamic life cycle -- The dynamic action cycle -- The programme and project process phase gates -- Is the phase gate a constraint? -- Is this control necessary? -- Organizing for programme management -- Organizing for ownership -- Establishing the programme steering team -- Continuous improvement and problem solving: are they projects? -- The programme register -- Operating a programme register -- The key responsibilities of the programme steering team -- Meetings of the programme steering team -- Managing the portfolio: selection of programmes and projects -- The inputs to effective selection -- The secondary screening -- The result of effective selection -- The key roles -- The project steering team administrator -- The sponsor -- The programme manager -- The project manager -- The functional manager -- Frequently used terms -- The stakeholders -- Managing stakeholders -- Customer satisfaction -- The programme and project manager as a leader -- The dimensions of leadership -- Programmes, projects and teamwork -- Building your team -- The programme and project processes and techniques.