Introduction -- Strategy -- Design of products and services -- Project management -- Strategic capacity management -- Learning curves -- Manufacturing processes -- Facility layout -- Service processes -- Waiting line analysis and simulation -- Process design and analysis -- Six sigma quality -- Statistical quality control -- Lean supply chains -- Logistics, distribution, and transportation -- Global sourcing and procurement -- Enterprise resource planning systems -- Forecasting -- Sales and operations planning -- Inventory management -- Material requirements planning -- Workcenter scheduling -- Theory of constraints -- Health care -- Operations consulting.