The Denver International Airport -- What Is a Project? -- Project Characteristics -- Dimensions of Complexity -- Modern Business -- Viewing Projects as Systems -- Project Entities -- The Information Systems Project Environment -- Project Success and Failure -- The Integrated Requisitioning Information System (IRIS) -- Voice and Data Digital Network Installation -- Project Critical Success Factors -- Primary Reasons for Information Systems Project Failure -- Perceptions of Project Success -- Project Adoption -- Project Selection and Approval -- Measurement of Project Effect -- Selection Practice -- Project Evaluation Techniques -- General Project Selection -- Information Systems Project Approval -- Screening -- Cost/Benefit Analysis -- Cost/Benefit Example -- Payback -- The Time Value of Money -- Other Factors -- Value Analysis -- Multiple Objectives -- Conflicts -- Multiple Criteria Analysis -- Budget Optimization -- Method for Implementing Design to Budget -- Requirements Analysis -- Analysis of User Needs -- Methods to Elicit User Requirements -- Caterpillar Uses Extranet to Communicate with Customers -- Group Support Systems -- Commercially Available GSSs -- The Nemawashi Approach -- Risk Identification and Analysis -- Brainstorming -- Nominal Group Technique -- Delphi Method -- The Systems Failure Method for Information Systems Projects -- The End of a Solution -- IRS Project Failure -- An Example of Project Failure -- Features of Successful Projects -- The Systems Failure Method.