Introduction to Effective Meetings -- What Is a Meeting and What Makes One Effective? -- Types of Meetings -- Problems with Meetings -- To Meet Or Not to Meet -- Developing an Agenda -- Selecting Participants -- Choosing a Meeting Time -- Arranging Facilities -- Worksheet for Planning a Meeting -- The Meeting Leader's Role -- Structuring Decision-Making Meetings -- Generating Alternatives -- Choosing Among Alternatives -- Stimulating Discussion -- Handling Difficult Situations -- Managing Conflict -- Handling Confrontation in Meetings -- Being a Productive Participant -- How to Improve Meetings -- Meeting Evaluation -- Setting Meeting Ground Rules -- Providing Feedback -- A Model for Effective Meetings -- Assessments.