A guide to customer service skills for the help desk professional
by
Knapp, Donna.
Title
:
A guide to customer service skills for the help desk professional
Author
:
Knapp, Donna.
ISBN
:
9780760072622
Personal Author
:
Knapp, Donna.
Publication Information
:
Cambridge, Mass. ; London : Course Technology, 1999.
Physical Description
:
xvi, 288 p. : ill. ; 24 cm.
Subject Term
:
Computer industry -- Customer services.
Computer technical support.
Computer service industry.
Added Title
:
Customer service skills for the help desk professional.