Pt. I. Knowledge-Based Client Relationships. Ch. 1. Adding Value to Clients: The Increasing Knowledge Component. Ch. 2. Professional Services: Achieving Differentiation in Rapidly Changing Industries -- Pt. II. Adding Value with Knowledge. Ch. 3. Adding Value to Information: From Information to Knowledge. Ch. 4. Adding Value to Client Decision Making: Better Strategic, Line, and Portfolio Decisions. Ch. 5. Adding Value to Client Capabilities: Enhancing Processes and Skills -- Pt. III. Implementation. Ch. 6. Channels for Knowledge Transfer: Managing Communication Portfolios. Ch. 7. Firm-Wide Relationship Management: Structuring Client Contact. Ch. 8. Co-Creation of Knowledge: Creating Value and Building Relationships. Ch. 9. Pricing Knowledge: Implementing New Revenue Models. Ch. 10. Creating Value in the Knowledge Economy: People, Strategy, Relationships, and Communication -- App. The Nature of Mental Models: How People Acquire Knowledge.