The structure of this book -- Begin by testing your iq (innovation quotient) -- Some thoughts on how to introduce creativity, innovation and change into a business - describing an ideal -- A perspective about the world we live in from a creativity point of view -- Being -- Mission and vision -- Moving towards your goal -- Accessing emotional resources and high-performance states -- Anchoring -- Seeing things from different perspectives -- Reframing: the transformation of meaning -- Speaking another person's language -- Rapport and influencing skills -- Levels of leadership and leadership style -- Doing -- The death of the chairperson -- Metaphors -- Questioning -- the wisdom? -- How lazy we are with language -- Discounting and revenge cycles: how to assume positive intent -- Listening: for ideas and to the meeting in your head -- Speaking for easy listening -- giving ideas or options -- Nine-step creative problem-solving model -- Springboards -- Imaging, metaphor, analogy and excursion -- journeys into absurdity -- Selection of springboards -- Idea development, a process map for using speculation and absurdity in order to generate new ways of working -- Risk taking -- Itemized response -- Best current thinking -- Comfort rating -- Next steps -- Appendix 1. Structures for group working -- Appendix 2. Communication for managing conflict -- Appendix 3. Synectics and its origins -- Appendix 4. What is nlp? -- Appendix 5. Ground rules for effective meetings -- Appendix 6. The iq-innovation quotient.