Foreword / Andreas Renschler -- Preface: Changing Your Management Style - Forever. 1. Introduction: Crisis in Leadership -- Pt. I. Why Feelings in the Workplace? 2. A Walk on the Beach. 3. The Personal Benefits of Emotional Intelligence. 4. Emotions in the Workplace - Then and Now. 5. The New Team Ethic -- Pt. II. What Is Emotional Intelligence? 6. The Origins of Emotional Intelligence. 7. How Executive Intelligence Works. 8. The Assumptions of Self-Management -- Pt. III. Emotionally Intelligent Leadership. 9. Learning Emotional Intelligence. 10. The Ten Attributes of Executive Intelligence. 11. Delegating and Negotiating with Executive Intelligence -- Pt. IV. Becoming Emotionally Intelligent. 12. Innovation - East and West. 13. Persuaders, Achievers, Listeners, and Fact-finders. 14. Emotional Surgery: Enhancing Your Type. 15. Leading Self-Managed Teams -- Pt. V. Beyond the Workplace. 16. An Emotionally Intelligent Lifestyle. 17. Downsizing and Outsourcing.

18. The Future Workplace -- App. Ryback Emotional Quotient Executive Survey (REQuES).