Pt. I. Managing Through Tough Times -- Ch. 1. Introduction -- Pt. II. Leadership: Dealing with Rude Awakenings -- Ch. 2. Leadership: Strategic Recalibration and the Business Philosophy -- Ch. 3. The Competitor: Jack Welch's Burning Platform -- Ch. 4. The Recalibrator: John Chambers Maneuvers the Cisco Growth Engine Through Stormy Times -- Pt. III. How to Play the Game -- Ch. 5. Governance: Tough Rules for Tough Times -- Ch. 6. The Executioner: Lou Gerstner Imposes a New Discipline at IBM -- Ch. 7. The Importance of Consistency: Harry Kraemer Aligning the New Baxter -- Pt. IV. Breaking Through the Wall -- Ch. 8. Critical Capabilities: Actions That Make a Difference -- Ch. 9. The Acquisitive Man: The Steve Kaufman Case -- Ch. 10. The Merger Man: Dan Vasella Brings Novartis to Great Success -- Ch. 11. Mr. Productivity: Larry Bossidy Uses Information Technology to Mold a New Honeywell -- Pt. V. What It All Means -- Ch. 12. Final Thoughts.