The loyalty effect : the hidden force behind growth, profits, and lasting value
by
 
Reichheld, Frederick F.

Title
: 
The loyalty effect : the hidden force behind growth, profits, and lasting value

Author
: 
Reichheld, Frederick F.

ISBN
: 
9781578516872

Personal Author
: 
Reichheld, Frederick F.

Publication Information
: 
Boston, Mass. : Harvard Business School Press, 1996

Physical Description
: 
xviii, 323 p. : ill. ; 24 cm.

Subject Term
: 
Customer relations.
 
Consumer satisfaction.
 
Job satisfaction.
 
Labor productivity.
 
Loyalty.

Added Author
: 
Teal, Thomas, 1937-


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168015727098658.46 R349L 19961