1. Project Management in Three Dimensions -- 2. Planning and Scheduling -- 3. Cost Estimates and Budgeting -- 4. The Team Approach -- 5. External versus Internal Development -- 6. Multimedia Technologies and Tools -- 7. The Development Process: Overview -- 8. Analysis and Planning -- 9. Designing and Prototyping -- 10. Implementation, Stage 1: Alpha -- 11. Implementation, Stage 2: Beta -- 12. Implementation, Stage 3: Gamma -- 13. Quality Assurance Testing -- 14. Support and Maintenance: The Care and Feeding of Software -- App. A. The Perils of Partnership: Contracting for Multimedia Development -- App. B. The Development Tool Fandango: Deciding the Authoring-System-versus-Programming-Language Question.