Call centres and human resource management : a cross-national perspective
by
 
Deery, Steve.

Title
: 
Call centres and human resource management : a cross-national perspective

Author
: 
Deery, Steve.

ISBN
: 
9781403913043

Publication Information
: 
New York : Palgrave Macmillan, 2004.

Physical Description
: 
xi, 295 p. ; 23 cm.

General Note
: 
"The material is drawn principally from a conference held at King's College London in November 2001"--Introd.

Subject Term
: 
Call centers -- Great Britain -- Personnel management.
 
Customer services -- Great Britain -- Management.
 
Call centers -- Australia -- Personnel management.
 
Customer services -- Australia -- Management.
 
Call centers -- United States -- Personnel management.
 
Customer services -- United States -- Management.

Added Author
: 
Deery, Steve.
 
Kinnie, Nicholas, 1955-

Electronic Access
: 
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
 
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168015737444658.812 D312C 20041