Pt. 1. The Nature of Operations Strategy -- 1. Operations strategy - the two perspectives -- 2. The content and process of operations strategy -- 3. Time, trade-offs and targeting -- Pt. 2. The Content of Operations Strategy -- 4. Configuring operations capacity -- 5. Capacity dynamics -- 6. Supply network relationships -- 7. Supply network behaviour -- 8. Process technology - definition and characteristics -- 9. Process technology - choice and implementation -- 10. Operations organisation and role -- 11. Operations development and improvement -- 12. Product and service development and organisation -- Pt. 3. The Process of Operations Strategy -- 13. Operations strategy and 'fit' -- 14. Operations strategy and 'sustainability' -- 15. Operations strategy and 'risk'.