Part I ENVIRONMENT -- Chapter 1: Human resources in a globally competitive business environment -- Chapter 2: The financial impact of human resource management activities -- Chapter 3: The legal context of employment decisions -- Chapter 4: diversity at work -- Part II EMPLOYMENT -- Chapter 5: Analyzing work and planning for people -- Chapter 6: recruiting -- Chapter 7: Staffing -- Part III DEVELOPMENT -- Chapter 8: Workplace training -- Chapter 9: Performance management -- Chapter 10: Managing careers -- Part IV COMPENSATION -- Chapter 11: Pay and incentive systems -- Chapter 12: Indirect compensation: employee benefit plans -- Part V LABOR-MANAGEMENT ACCOMMODATION -- Chapter 13: Union representation and collective bargaining -- Chapter 14: Procedural justice and ethics in employee relations -- Part VI SAFETY, HEALTH, AND INTERNATIONAL IMPLICATIONS -- Chapter 15: Safety, health, and employee assistance programs -- Chapter 16: International dimensions of human resource management.