Clued in : how to keep customers coming back again and again
by
 
Carbone, Lewis P.

Title
: 
Clued in : how to keep customers coming back again and again

Author
: 
Carbone, Lewis P.

ISBN
: 
9780131015500

Personal Author
: 
Carbone, Lewis P.

Publication Information
: 
Upper Saddle River, NJ : FT Prentice Hall, c2004.

Physical Description
: 
xxviii, 272 p. : ill. ; 24 cm.

Subject Term
: 
Customer services -- Evaluation.
 
Customer services -- Quality control.
 
Consumer behavior -- Psychological aspects.
 
Organizational effectiveness -- Management.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168015744341658.812 C264C 20041