Managing information and knowledge in the public sector
by
 
Milner, Eileen M., 1963-

Title
: 
Managing information and knowledge in the public sector

Author
: 
Milner, Eileen M., 1963-

ISBN
: 
9780415204224
 
9780415204231

Personal Author
: 
Milner, Eileen M., 1963-

Publication Information
: 
London ; New York : Routledge, 2000.

Physical Description
: 
xv, 192 p. ; 24 cm.

Contents
: 
1. Introduction: defining information and knowledge -- 2. Developing an information policy and strategy: the foundations of information management -- 3. Information management strategy in action: making a 'business' case -- 4. Knowledge management -- 5. Managing information, ideas and solutions: a focus on the employee -- 6. ICTs as tools of IKM -- 7. Tension and paradox: issues of information security, ownership, access, liability and openness -- 8. IKM as a tool of social inclusion -- 9. Vision and revision: the case for IKM in the public sector.

Abstract
: 
"In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible, real-life public sector cases and examples are used to illustrate good practice, as well as some of the pitfalls of poor application."--BOOK JACKET.

Subject Term
: 
Knowledge management.
 
Information technology -- Management.
 
Organizational learning.
 
Information capitol.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168015746460352.38 M659M 20001