The art and science of management -- What managers do -- The challenge of change -- Leadership : the people thing -- Hiring and retaining the best people -- Motivating employees -- Coaching & development -- Mentoring employees -- Execution : getting the job done -- Setting goals -- Using delegation to your advantage -- Monitoring employee performance -- Building employee accountability -- Building high-performance teams -- Improving communication -- Working with teams -- Making meetings more effective -- Management challenges -- Discipline and corrective action -- Terminating employees when necessary -- Ethics and office politics.