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Why some companies emerge stronger and better from a crisis : 7 essential lessons for surviving disaster

Mitroff, Ian I.

Why some companies emerge stronger and better from a crisis : 7 essential lessons for surviving disaster

Mitroff, Ian I.

9780814408506

Mitroff, Ian I.

New York : American Management Association, c2005.

xvi, 238 p. : ill. ; 24 cm.

Includes index.

Ch. 1. The crisis society : the rise of the abnormal -- Ch. 2. Challenge 1 - right heart (emotional IQ) : deny denial; grieve before a crisis occurs -- Ch. 3. Challenge 2 - right thinking (creative IQ) : be a responsible troublemaker -- Challenge 3 - right social and political skills (social and political IQ) : be patiently impatient -- Ch. 4. Challenge 4 - right integration (integrative IQ) : embrace fuzziness -- Ch. 5. Challenge 5 : right technical skills (technical IQ) : think like a sociopath, act like a saint -- Ch. 6. Challenge 6 - right transfer (aesthetic IQ) : down with the old; design and implement new organizations -- Ch. 7. Challenge 7 - right soul (spiritual IQ) : spirituality is the ultimate competitive advantage -- Ch. 8. When a whole society is in crisis, all of the challenges apply -- Ch. 9. Epilogue : a tale of two companies -- App. A. Major crises at a glance -- App. B. A brief primer on crisis management.

App. C. A theory of complex problem-formation and problem-solving inquiry systems.

"Although crisis management has taken on new urgency in recent turbulent times, the need for careful planning did not originate on September 11,2001. Mitroff's examples, drawn from interviews conducted both after the 2001 attacks and during his 25-year career as an expert in crisis management, demonstrate the need for action - and offer a blueprint for taking it."--BOOK JACKET.

Crisis management.

Emergency management.

Leadership.

Table of contents http://www.loc.gov/catdir/toc/ecip0421/2004019226.html