"Managers at various levels who are involved, or contemplate becoming involved, with the supply of value-added outsourcing products and services will find this book valuable. It provides particularly constructive advice for managers who have become outsourcing suppliers and buyers, but who have not yet attained the strategic partner end of the spectrum. For participants in MBA and executive management courses this book offers comprehensive coverage of a topic of ever-greater relevance in this era of increasing globalisation. The book may also be useful for in-house training programmes in which insourcing and outsourcing are part of the curriculum."--BOOK JACKET.