1. Introduction to operations and supply chain management -- 2. Operations and supply chain strategies -- 3. Business processes -- 4. Managing quality -- 5. Managing projects -- 6. Developing products and services -- 7. Process choice and layout decisions in manufacturing and services -- 8. Managing capacity -- 9. Forecasting -- 10. Sourcing decisions and the purchasing process -- 11. Logistics -- 12. Sales and operations planning (aggregate planning) -- 13. Managing inventory throughout the supply chain -- 14. Managing production across the supply chain -- 15. JIT/lean production -- 16. Managing information technologies across the supply chain.