1. The Skilled Facilitator Approach -- 2. What Makes Work Groups Effective? -- 3. The Facilitator and Other Facilitative Roles -- 4. Understanding the Theories That Guide Our Actions -- 5. Ground Rules for Effective Groups -- 6. Diagnosing Behaviors that Enhance or Hinder Group Effectiveness -- 7. Deciding Whether, How, and Why to Intervene -- 8. How to Intervene -- 9. Using the Ground Rules to Intervene -- 10. Using the Skilled Facilitator Approach with Other Processes -- 11. Beginning and Ending Meetings -- 12. Dealing with Emotions -- 13. Contracting: Deciding Whether and How to Work Together -- 14. Working with Another Facilitator -- 15. Serving as Facilitator in Your Own Organization -- 16. The Facilitative Leader -- Resource A. Current and Previous Ground Rules -- Resource B. Sample Planning Meeting Letter -- Resource C. Guidelines for Developing an Effective Contract -- Resource D. Sample Agreement for Basic Facilitation.

Resource E. Sample Agreement for Developmental Facilitation -- Resource F. Guidelines for Using Experiential Exercises and Self-Knowledge Instruments -- Resource G. Questions for Cofacilitators -- Resource H. Guidelines for Contracting with Your Manager.