Decision making, problem solving, and critical thinking: requisites for successful leadership and management -- Introduction to management and management decision making -- Developing leadership -- Ethics, law, and advocacy -- Legal and legislative issues -- Patient, subordinate, and professional advocacy -- The planning hierarchy and strategic planning -- Planned change -- Time management -- Fiscal planning -- Career development -- Organizational structure -- Understanding organizational, political, and personal power -- Organizing patient care -- Preliminary staffing functions: employee recruitment, selection --

Placement, and indoctrination -- Meeting staff socialization and educational needs for team building -- Staffing needs and scheduling policies -- Creating a motivating climate -- Organizational, interpersonal, and group communication -- Delegation -- Managing conflict -- Understanding collective bargaining, unionization, and employment laws -- Quality control -- Performance appraisal -- Problem employees: rule breakers, marginal employees, and the chemically or mentally impaired.