A personal prologue: discovering theories x and y -- Scientific management revisited: a tale of two Taylors -- The consulting engineer: Taylor invents a new profession -- Lewin: the practical theorist -- The learning organization: Lewin's legacy to management -- Mcgregor and the roots of organization development -- The human side of enterprise revisited: a new look at theories x and y -- Undoing Taylorism: Emery, Trist, and the sociotechnical revolution -- Open systems and the new paradigm: how Emery and Trist redefined the workplace -- Adding action to research: Lewin's practice theory road map -- Methods of diagnosis and action: taking snapshots and making movies -- Rethinking organizational improvement: new perspectives on consultation -- Improving whole systems: alternatives to the report-in-the-drawer phenomenon -- Management training in academic medicine -- Productivity after Taylor: systems learning replaces expert analysis -- Managing and consulting in the 21st century -- Transforming teamwork: working relationships in a fast-changing world -- Designing work: structure and process for learning and self-control -- Managing and consulting beyond the design limits: changing everything at once -- Future search: evolving a whole systems improvement strategy -- Improving whole systems worldwide -- How there and then looks from here and now: ten cases revisited -- Epilogue: still caught between paradigms: where do we go from here?