Issues in heritage, museums and galleries : a brief introduction / Gerard Corsane -- The debate on heritage reviewed / Robert Lumley -- The uses and abuses of heritage / Brian Graham, Gregory John Ashworth and John E. Tunbridge -- Ideas of museums in the 1990s / Julia D. Harrison -- The informed muse : the implications of 'the new museology' for museum practice -- Deirdre C. Stam -- A blurring of the boundaries / Elaine Heumann Gurian -- The art museum as ritual / Carol Duncan -- Visiting with suspicion : recent perspectives on art and art galleries / Chris Whitehead -- The reburial issue in the twenty-first century / Jane Hubert and Cressida Fforde -- Illicit antiquities : the theft of culture / Neil Brodie --

Heritage management in Southern Africa : local, national and international discourse / Webber Ndoro and Gilbert Pwiti -- The search for legitimacy : museums in Aotearoa, New Zealand : a Maori viewpoint / Arapata T. Hakiwai -- Multiculturalism and museums : discourse about others in the age of globalization / Jan Nederveen Pieterse -- Museums and the re-shaping of memory / Patricia Davison -- Tolerance, trust and the meaning of 'sensation' / Robert R. MacDonald -- Museums, galleries and heritage : sites of meaning-making and communication / Rhiannon Mason -- Presenting the past : a framework for discussion / Peter Stone -- Understanding the social impact of museums, galleries and heritage through the concept of capital / Andrew Newman -- Heritage : a key sector in the 'new' tourism / Richard Prentice -- The politics of heritage tourism development : emerging issues for the new millennium / Linda K. Richter -- A people's story : heritage, identity and authenticity / Sharon Macdonald -- The Southeast Asian 'living museum' and its antecedents / Michael Hitchcock, Nick Stanley and King Chung Siu -- Repackaging the past for South African tourism / Leslie Witz, Ciraj Rassool and Gary Minkley -- 'Social exclusion zone' and 'the feel good factor' / Andrew Newman -- Learning community : lessons in co-creating the civic museum / David Thelen -- Building a community-based identity at Anacostia Museum / Portia James -- Community museums : the Australian experience / Phillip Gordon -- Places, 'cultural cornerstones' and the ecomuseum / Peter Davis.