Ch. 1. Introduction to the essentials of the new workplace / David Holman, Stephen Wood, Toby D. Wall and Ann Howard -- Ch. 2. Workers under lean manufacturing / Rick Delbridge -- Ch. 3. The human side of total quality management / Richard Cooney and Amrik Sohal -- Ch. 4. System integration in advanced manufacturing technology / Waldemar Karwowski and Bradley Chase -- Ch. 5. Supply-chain partnering / Maire Kerrin and Belen Icasati-Johanson -- Ch. 6. Team work / John Cordery -- Ch. 7. Call centres / David Holman -- Ch. 8. Knowledge management / Harry Scarbrough -- Ch. 9. Employee involvement : utilization, impacts, and future prospects / George S. Benson and Edward E. Lawler III -- Ch. 10. Managing virtual workers and virtual organisations / David Lamond and Kevin Daniels and Peter Standen -- Ch. 11. Organisational performance and manufacturing practices / Stephen Wood -- Ch. 12. Organisational performance in services / Rosemary Batt and Virginia Doellgast.