Beyond six sigma : profitable growth throuth customer value creation
by
 
Plaster, Gary.

Title
: 
Beyond six sigma : profitable growth throuth customer value creation

Author
: 
Plaster, Gary.

ISBN
: 
9780471681519

Personal Author
: 
Plaster, Gary.

Publication Information
: 
Hoboken, N.J. : J. Wiley & Sons, c2006.

Physical Description
: 
xvi, 303 p. : ill. ; 24 cm.

General Note
: 
Includes index.

Subject Term
: 
Total quality management.
 
Organizational effectiveness.
 
Marketing.
 
Customer relations.

Added Author
: 
Alderman, Jerry D.

Electronic Access
: 
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
 
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020372443658.4013 P715B 20061