Service orientation : winning strategies and best practices
by
 
Allen, Paul R.

Title
: 
Service orientation : winning strategies and best practices

Author
: 
Allen, Paul R.

ISBN
: 
9780521843362

Personal Author
: 
Allen, Paul R.

Publication Information
: 
Cambridge, UK ; New York : Cambridge University Press, 2006.

Physical Description
: 
xxiii, 336 p. : ill. ; 26 cm.

Subject Term
: 
Customer services.
 
Support services (Management)
 
Organizational effectiveness.
 
Klantgerichtheid.
 
Dienstverlening.
 
Organisatieontwikkeling.

Added Author
: 
Allen, Paul R.
 
Higgins, Sam.

Electronic Access
: 
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
 
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020375404658.5 A428S 20061