Engaging citizens, measuring results, getting things done -- Citizens' many roles in community problem solving -- Organizations managing for results -- Citizens reaching for results I: key ideas, strategic issues, and the first three case examples -- Citizens reaching for results II: to improve the quality of life in their region -- Communities governing for results I: an introduction to the practice and to interpreting the case examples -- Communities governing for results II: local governments engage citizens in results-based systems -- Communities governing for results III: citizens engaged in results-based nonprofit community development -- More ideas for making it happen.