Service leadership : the quest for competitive advantage
by
 
Grönfeldt, Svafa.

Title
: 
Service leadership : the quest for competitive advantage

Author
: 
Grönfeldt, Svafa.

ISBN
: 
9781412913744
 
9781412913751

Personal Author
: 
Grönfeldt, Svafa.

Publication Information
: 
Thousand Oaks, Calif. : SAGE Publications, c2006.

Physical Description
: 
xiii, 319 p. : ill. ; 26 cm.

Subject Term
: 
Customer services -- Management.

Added Author
: 
Strother, Judith B.

Electronic Access
: 
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005018321.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020372781658.812 G876S 20061