The must-have customer : 7 steps to winning the customer you haven't got
by
 
Gordman, Robert.

Title
: 
The must-have customer : 7 steps to winning the customer you haven't got

Author
: 
Gordman, Robert.

ISBN
: 
9780312351694

Personal Author
: 
Gordman, Robert.

Edition
: 
1st ed.

Publication Information
: 
New York : Truman Talley Books/St. Martin's Press, c2006.

Physical Description
: 
viii, 310 p. ; 22 cm.

General Note
: 
Includes index.

Subject Term
: 
Consumer satisfaction.
 
Marketing.

Added Author
: 
Brott, Armin.

Electronic Access
: 
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html
 
Publisher description http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020374654658.8 G661M 20061