Electronic customer relationship management
by
Fjermestad, Jerry.
Title
:
Electronic customer relationship management
Author
:
Fjermestad, Jerry.
ISBN
:
9780765613271
Publication Information
:
Armonk, N.Y. : M.E. Sharpe, c2006.
Physical Description
:
xiii, 210 p. : ill. ; 26 cm.
Series
:
Advances in management information systems, v.3
Advances in management information systems ; v.3.
Subject Term
:
Customer relations -- Management.
Electronic commerce.
Added Author
:
Fjermestad, Jerry.
Romano, Nicholas C.
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| IIEMSA | General Books | 33168020381717 | 658.812 F567E 2006 | 1 |