People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by
 
Lucas, Robert W.

Title
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

Author
Lucas, Robert W.

ISBN
9780814472613

Personal Author
Lucas, Robert W.

Publication Information
New York : American Management Association, c2005.

Physical Description
xii, 212 p. ; 23 cm.

General Note
Includes index.

Contents
Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers.

Abstract
"People Strategies for Trainers is packed with practical techniques to help you reconcile a variety of issues, such as dealing with participants from different generations, those with disabilities, and those who speak English as a second language. People Strategies for Trainers will help you manage all these and many others, ensuring an engaging and dynamic learning environment."
 
"This resource also gives you easy-to-use tools for creating your training materials; creative strategies for grouping learners and selecting volunteers; and a variety of interactive room arrangements to help foster group learning. Plus you'll get a concise and applicable overview of Abraham Maslow's Hierarchy of Needs Theory of Motivation, which will help you better understand what drives your participants to learn. A powerful combination of the latest thinking and real-world solutions, People Strategies for Trainers will help you build a learning environment in which all your participants can realize their full potential."--BOOK JACKET.

Subject Term
Interpersonal communication.
 
Conflict management.
 
Employees -- Training of.

Electronic Access
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020378457658.3124 L933P 20051