What makes some training topics so tough? -- The trainer's mind : getting your tools and talents ready to teach -- Tough topics and tough crowds -- Employee orientation programs -- Sexual harassment programs for employees and supervisors -- Workplace violence prevention programs for employees and supervisors -- Substance abuse awareness for supervisors -- Supervisory training in performance evaluations, coaching, progressive discipline, and terminations -- Conflict resolution: reaching teams and groups under stress -- Teaching a realistic stress management program -- Tips from the training trenches: some finer points.