"This book shows how losing human knowledge in a technology-intensive era can seriously affect organizational performance. It also explains what executives can do to retain critical know-how as veteran workers leave. Loaded with anecdotes and case examples, Lost Knowledge: Confronting the Threat of an Aging Workforce reveals how this hidden problem, which threatens virtually all industrialized nations, is becoming extremely serious for many organizations. Most important, the book provides a comprehensive framework to help managers improve the retention of vital knowledge both from older workers who retire and mid-career employees who leave unexpectedly. Lost Knowledge delivers a detailed action plan to guide leaders in addressing the interdependent challenges of increased retirements, more competitive recruiting, and greater demands for employee retention that will be a key to success in the years ahead."--BOOK JACKET.