Process improvement and quality management in the retail industry
by
 
George, Stephen, 1948-

Title
: 
Process improvement and quality management in the retail industry

Author
: 
George, Stephen, 1948-

ISBN
: 
9780471723233

Personal Author
: 
George, Stephen, 1948-

Publication Information
: 
Hoboken, N.J. : Wiley, c2006.

Physical Description
: 
xiii, 242 p. : ill. ; 23 cm.

Subject Term
: 
Total quality management.
 
Retail trade -- Management.
 
Detailhandel.
 
Kwaliteitszorg.
 
Ketenbeheer.
 
Klantgerichtheid.
 
Qualitâe totale.
 
Commerce de dâetail -- Gestion.

Added Author
: 
Thomas, Chris, 1956-
 
Weimerskirch, Arnold, 1936-

Electronic Access
: 
Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
 
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html


LibraryMaterial TypeItem BarcodeShelf NumberCopyStatus
IIEMSA1:GEN-BOOK33168020388191658.4/013 G349P 20061On-Shelf Student