Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
by
 
Sherman, H. David.

Title
: 
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)

Author
: 
Sherman, H. David.

ISBN
: 
9780387332116

Personal Author
: 
Sherman, H. David.

Publication Information
: 
New York : Springer, 2006.

Physical Description
: 
xxii, 328 p. : ill. ; 25 cm. + 1 CD-ROM (4 3/4 in.)

General Note
: 
"Includes DEAFrontier software."

Subject Term
: 
Service industries -- Labor productivity.
 
Data envelopment analysis.

Added Author
: 
Zhu, Joe, 1968-


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020382681338 S553S 20061