"The Third Edition of this highly respected and widely cited text takes an applied, problem-solving approach that recognizes the creative potential of the individual. It serves as a handbook on a variety of small-group communication activities, including conducting meetings (using the standard agenda) and handling conflict. The current edition includes a chapter on the history of reflective thinking. Updated information on group roles and tasks, gender and intercultural issues, personality theory, group presentations, and current technology has been added. The authors provide readers with a full range of knowledge to engage in effective group discussion, thus increasing their competence as participants and leaders in all types of groups."--BOOK JACKET.