The three toughest presentations -- The key to making better presentations : audience analysis -- Build a presentation that motivates -- How to structure a persuasive speech -- Coping with stagefright -- Are your presentations inspiring? -- Five winning ways to begin a presentation -- Six ways to grab your audience right from the start -- Are you listening to me? -- You are the best visual -- Handling Q&A : five kinds of listening -- Impromptu speaking -- Six ways to overcome your fear of public speaking -- Presentations 101 -- Presentations that appeal to all your listeners -- How to make even weak speeches great -- The ten commandments of presentations.