Bottom-line call center management : creating a culture of accountability and excellent customer service
by
 
Butler, David L. (David Lawrence)

Title
: 
Bottom-line call center management : creating a culture of accountability and excellent customer service

Author
: 
Butler, David L. (David Lawrence)

ISBN
: 
9780750676847

Personal Author
: 
Butler, David L. (David Lawrence)

Publication Information
: 
Amsterdam ; London : Elsevier Butterworth-Heinemann, c2004.

Physical Description
: 
xxi, 179 p. : ill., maps, 1 port. ; 23 cm.

Series
: 
Improving human performance series

Series Title
: 
Improving human performance series

General Note
: 
Formerly CIP.

Subject Term
: 
Call centers -- Management.
 
Call centers -- Customer services -- Evaluation.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
CataloguingUnknown32895-1002NO CONFIGURATION2