Adversity : coping with tough times -- Authenticity -- Change -- Collaboration and teamwork -- Communicating for clarity and commitment -- Communicating one-on-one -- Communicating with groups -- Decision making -- Democratizing the workplace -- Ethics -- Meetings -- Mistakes : turning adversity into opportunity -- Mistakes : when others fail -- Planning -- Problem solving -- Professionalism -- Teamwork -- Technology -- Ten traits of great leaders -- Balancing your life -- Career development -- Learning and self-development -- Learning : strategies for senior executives -- Life : living each moment to the fullest -- Replacing yourself -- Setbacks : overcoming adversity in your career -- Values : a personal approach -- Alliances -- Benchmarking -- Change : influencing the future -- Communicating with the board and other executives -- Consultants : getting your money's worth -- Consultants : maximizing value for your organization -- Governance : more than staying out of jail -- Governance: structuring the board of directors -- Government : managing relationships -- Integration : creating a united organization -- International operations -- Partnerships -- Partnerships : going international -- Partnerships : managing the process -- Reengineering and downsizing -- Stakeholders -- Strategic planning -- Strategic planning : SWOT analysis -- Sustainability -- Sustainability : evaluating your organization -- Unions -- Visioning -- Abusive behavior -- Coaching -- Compensation and benefits -- Inspiring others -- Knowledge management : managing intellectual capital -- Leadership development : creating new leaders -- Leadership development : developing learning plans -- Leadership development : training -- Mentoring -- Motivating others -- Rewards and recognition -- Retaining high performers -- Accountability and responsibility : getting the monkey off your back -- Accountability : measuring outcomes -- Creativity, innovation, and continuous improvement -- High-performance leadership -- High-performance organizations -- Layoffs -- Learning organizations -- Measurement : the balanced scorecard.