"Drawing from their extensive research, teaching, and practical application in the field of counseling and group dynamics, the authors show readers how to master the role of "facilitator" - one who engages others in dialogue, resolves conflicts, and steers groups toward collective solutions." "From leading project teams to getting buy-in for new policy recommendations, this book will help managers develop skills that can be applied wherever people are working in groups. Featuring diagnostic exercises, worksheets, examples, and an extensive listing of resources, The Manager as Facilitator will provide individuals and teams with the tools to promote effective communication, capitalize on diversity, and improve productivity."--BOOK JACKET.