Ch. 1. Introduction to strategic planning -- Ch. 2. Phase 1 : get ready -- Ch. 3. Phase 2 : articulate mission, vision, and values -- Ch. 4. Phase 3 : assess your situation -- Ch. 5. Phase 4 : agree on priorities -- Ch. 6. Phase 5 : write the strategic plan -- Ch. 7. Phase 6 : implement the strategic plan -- Ch. 8. Phase 7 : evaluate and monitor the strategic plan -- App. A. Blank worksheets -- App. B. Sample workplans for abbreviated, moderate, and extensive planning processes -- App. C. Elements of an effectively managed organization (EEMO[superscript 2]) : an assessment of your organizational capacity -- App. D. Self-assessment of board of directors -- App. E. Sample techniques used in client needs assessment and program evaluation -- App. F. Conducting focus groups -- App. G. Techniques and tools for managing group process : a toolbox of meeting process tools and techniques -- App. H. Tips on using task forces -- App. I. Templates for strategic and operational plans.

App. J. External stakeholders : process recommendations and suggested questions.